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#automation

11 posts · 6 companies · newest first

Curated view of this subject:Topic: Automation21
4

From Chaos to Clarity: How We Built a Unified, Self-Routing Support Ops Ticketing System at Lyft (opens on the source site)

Written by Atul Gupta, Analytics Manager — LUS Support Ops, LyftAt Lyft, getting operators and riders connected quickly and reliably depends on more than technology — it depends on the teams working behind the scenes to keep that technology running smoothly. For the operators managing Lyft’s fleet across markets, having fast, reliable access to support is what keeps bikes on the road, stations stocked, and issues resolved before they affect riders. Building the infrastructure that makes that support possible is what our team does; this is the story of how we built it.When I first joined Lyft…

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The Ironies We Don't See: Why Better AI Demands More Investment in Humans (opens on the source site)

When we talk about integrating AI agents into software engineering, our minds go straight to the wins: faster development, smaller teams, quicker time to market, increased revenue. The pitch is compelling. Who wouldn’t want to ship faster and spend less? But in our rush towards these gains, we’re missing something fundamental. We’re optimising for immediate productivity whilst overlooking a deeper problem. Let me take you back to 1983. A psychologist named Lisanne Bainbridge published a paper on the ironies of automation.1 Working in human factors research, she studied how humans interact…

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A GitHub agentic workflow (opens on the source site)

Last month, I became aware of GitHub agentic workflows. I read the site carefully, but the use cases weren’t very exciting to me. I tried the continuous documentation It didn’t work out initially, and because of my lack of involvement, I left it as it was. However, I succeeded in another one that I want to describe in this post. With lessons learned here, I managed to make the documentation workflow work!

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XcodeGen and the quest to modularize the Wealthfront iOS app (opens on the source site)

Every iOS application starts as a monolith. Xcode’s default project structure places all source files, resources, and build configuration into a single module (or target, for all the iOS devs reading this). For small apps, this works fine. For a 10+ year old financial application with roughly 2,000 Swift and a handful of Objective-C files,... Read more

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Automating Exhaustive Branch Coverage for Sealed Types in Kotlin (opens on the source site)

We take code correctness and code quality seriously at Wealthfront. One of the most effective ways we ensure that our code is correct is through rigorous unit testing and strong typing. In Kotlin, sealed classes and sealed interfaces offer a powerful tool to model restricted class hierarchies. They provide strong guarantees about the types in... Read more

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Automation Scripting with Bash (opens on the source site)

The need for automation in software engineering, especially in Cloud and Platform Roles is apparent. Manual, repetitive tasks consume time, introduce the possibility of human error and can become tedious for team members. In this blog post, I wish to document my journey of automation using Bash. We’ll look at the process and explore how automation can positively impact our workflows and our team. Automating Simple Commands with Bash Scripts For my first project at Capgemini, I have been working as a Platform Engineer within Cloud & Custom Applications. I quickly recognised the importance of…

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