There
We track 15 posts about There from 9 engineering blogs. Most active: Freek Van der Herten, Etsy, Dan Luu. Latest post: Oct 8, 2026.
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★ Laravel AI SDK in practice: the agent behind There There (opens on the source site)
Over the past few weeks I've posted a couple of times about There There, the helpdesk we're building at Spatie. After two decades of running our own customer support, we decided to stop compromising on tools and build the one we actually want to use. A lot of the fun is on the AI side. We're not using it to replace support agents, we're using it to make them faster. The human reads the ticket, thinks, and clicks a button. The model pulls up relevant history, drafts a reply, tags the ticket, closes a duplicate. There There is in private beta right now, and you can apply for early access at…
Why is there no Windows hot-patching support for other architectures like 32-bit ARM and MIPS? (opens on the source site)
They either predate hot-patching or never needed it. The post Why is there no Windows hot-patching support for other architectures like 32-bit ARM and MIPS? appeared first on The Old New Thing.
★ More Jev in There There: smart conditions and AI assignment (opens on the source site)
Recently I wrote about how we use Jev in There There to detect spam, bounces, and automatic replies. Jev reads an incoming email and answers questions we define up front. We keep the probabilities and decide in our own code what counts as a match. The cheap checks on mail headers still run first. That post ended with a promise that we'd find more uses for Jev. Here are two we have since added to There There: smart conditions for workflows, and automatic assignment to a team or person. Describing a workflow condition in plain language Workflows already let you match a subject, sender, or…
There Has Never Been a Better Time to Learn the Software Development Lifecycle (opens on the source site)
Learning the Software Development Lifecycle (SDLC) has never been easier. When I say “learning,” I mean good old-fashioned reading the docs, trying something, failing, trying again, probably failing once more, and finally succeeding. Whatever part of the lifecycle you want to understand still needs that attention. The traditional parts of the SDLC are planning, requirements […] The post There Has Never Been a Better Time to Learn the Software Development Lifecycle appeared first on Atomic Spin.
There's no point at which turning your brain off will work (opens on the source site)
Dan Luu ·
In early 2025, I started seeing people turn off their brain as they use LLMs1. They would have an LLM take an action (summarize text, write some code, etc.), and just assume that it worked2. This generally didn't work in early 2025 and the result was often quite silly. As LLMs have gotten better, I've seen more of this. Sometimes, people will try to get the LLM to write some code for them and basically just assume that it works3. Sometimes there's a human in the loop and, if the thing doesn't work, they'll ask the LLM to figure out the problem and solve it. Niklas Gruhn calls some variants of…
Hi there, it’s @elt, your friendly neighborhood engineer. Whether you use Tumblr Premium or not, I’d… (opens on the source site)
Tumblr ·
Hi there, it’s @elt, your friendly neighborhood engineer. Whether you use Tumblr Premium or not, I’d love your opinion:Which of these would you be most excited to see in Tumblr Premium?Animated avatarsChoose your Tumblr app iconDisplay your first badge in comments and DMsAvatar framesSomething else (tell me in the comments)See Results
There's no reason for software to be slow anymore (opens on the source site)
Dan Luu ·
The other day, I saw a viral tweet saying that people talking about how LLMs are causing slow, bloated, code are going to eat crow once they re-write everything in super-optimized assembly. We're not quite at the point where we want to write everything in assembly, but some variant of what Nolan Lawson said about testing, you can choose how many bugs you want now, which I less eloquently noted here, is becoming more true for performance. In response to a comment in my last post that the cost of formerly specialized performance work has dropped by many orders of magnitude and performance work…
There’s a libcurl.dll in my system32 (opens on the source site)
This afternoon I had a meeting with IT people at a huge US power infrastructure company. They had found a libcurl.dll file in their C:\Windows\System32 directory and asked us for help to upgrade it. Their vulnerability scanner identified it as vulnerable to several publicly known vulnerabilities. Can we bump it to the latest version please? … Continue reading There’s a libcurl.dll in my system32 →
Hey there 👀 @jubs here… (opens on the source site)
Tumblr ·
Hey there 👀 @jubs here… our team was chatting about how “Inbox” and “Messages” can be too similar terms, and can be easily confused with each other.should we rename “Inbox” to something else?askssubmissionscontributionsplease keep it “Inbox”something else (say in the comments / tags)See Resultscurious to hear your thoughts…
Kafka App? There’s a Skill for That (opens on the source site)
Etsy ·
Etsy is home to over 100 million listings from 5.6 million active sellers. Because the items for sale are unique and creative, there is no standard product catalog that tells us what they are. When someone searches for “light linen dress for summer,” our models must infer what the shopper means and what the listings contain. They do that using data from user visits and Etsy listings. We use Kafka for streaming data. These data streams provide fresh features and embeddings that power our machine learning models. If a shopper favorites a hand-painted ceramic mug, that action can shape their…
Kafka App? There’s a Skill for That (opens on the source site)
Etsy ·
Etsy is home to over 100 million listings from 5.6 million active sellers. Because the items for sale are unique and creative, there is no standard product catalog that tells us what they are. When someone searches for “light linen dress for summer,” our models must infer what the shopper means and what the listings contain. They do that using data from user visits and Etsy listings. We use Kafka for streaming data. These data streams provide fresh features and embeddings that power our machine learning models. If a shopper favorites a hand-painted ceramic mug, that action can shape their…
Kafka App? There’s a Skill for That (opens on the source site)
Etsy ·
Etsy is home to over 100 million listings from 5.6 million active sellers. Because the items for sale are unique and creative, there is no standard product catalog that tells us what they are. When someone searches for “light linen dress for summer,” our models must infer what the shopper means and what the listings contain. They do that using data from user visits and Etsy listings. We use Kafka for streaming data. These data streams provide fresh features and embeddings that power our machine learning models. If a shopper favorites a hand-painted ceramic mug, that action can shape their…
There's no artisan schema:show, so I built one (opens on the source site)
A live, zoomable ER diagram of your Laravel app's actual database schema, safe to run in production because it only ever reads structure, never rows. Read more
There Are No Instances in atproto (opens on the source site)
Every single time a post about atproto hits Hacker News, somebody asks in the comments: “But where are all the Bluesky instances?”. The problem is, there are no instances in atproto! The question is a category error. Instances are a Mastodon-brained concept, and I wanted something I can link to that explains this clearly. So this is that post. RSS and Google Reader I know RSS is still being used somewhere (podcasts?!) but its heyday is arguably behind. Which is a shame. For a few years, which some of us might fondly remember as the golden age of the web, it felt like blogging was a cool…
There’s No Minimum Angel Check Size (opens on the source site)
I remember one time I had this guy call me up, wanted to pitch me, right? Wanted to sell me stock. So I let him. I got every fuckin’ rebuttal outta this guy, kept him on the phone for an hour and a half. Towards the end I started askin’ him buying questions, like what’s the firm minimum? That’s a buying question, right there. That guy’s gotta take me down. It’s not like I asked him, what’s your 800 number? That’s a fuckoff question. I was givin’ him a run and he blew it. Okay? To a question like what is the firm minimum, the answer is zero. You don’t like the idea, don’t pick up a single…
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