Customer
We track 17 posts about Customer from 12 engineering blogs. Most active: Twilio, SurveyMonkey, Auth0. Latest post: Oct 14, 2026.
Companies writing about Customer
Recent posts
SurveyMonkey Research: Customer Feedback (Canada) (opens on the source site)
Key findings Among the 90% of Canadians that provide feedback to companies they purchase from, only 25% feel heard One quarter of Canadians (24%) say they often or always provide feedback, reviews, or complaints to companies they purchase from, while only 10% say they never leave feedback. Older Canadians are more likely to provide feedback – 87% of Gen Z/Millennials and 90% of Gen X compared with 95% of Boomers/Silent Generation. Among the 90% who provide feedback, just 25% say they always or often feel that the company truly heard their feedback. Over a third (37%) rarely or never feel…
Unified Customer Communications: Twilio Voice, SMS, and WhatsApp meet Salesforce (opens on the source site)
Twilio ·
Unify Twilio Voice, SMS, and WhatsApp directly in Salesforce with the new Partner Contact Center Integration. Eliminate the tab-swapping now.
The action gap: All that customer insight. Now what? (opens on the source site)
That loss compounds every month a company keeps paying for infrastructure that's technically working but practically idle, the AI equivalent of leaving the lights on in an empty office. But that's not the whole problem. The bigger loss never shows up as a cost at all; it shows up as revenue that was supposed to happen and simply doesn't. For every insight a company generates but never acts on, the real bill isn't the price of the model. It's the price of everything that model was meant to protect or unlock, quietly not happening. Why insight stalls before it becomes action Typically, the…
Turning Customer Identity into A Growth Engine (opens on the source site)
Auth0 ·
Every digital product leader knows the pain of funnel drop-off. You spend millions driving targeted traffic to your applications, only to watch potential customers abandon their carts, bounce off rigid sign-up forms, or drop out when confronted with unexpected multi-factor authentication (MFA) prompts. For years, Customer Identity and Access Management (CIAM) was viewed primarily as an infrastructure and security obligation — a digital gatekeeper designed to verify users and block bad actors. But in an era where customer acquisition costs are soaring and user expectations for seamless digital…
Collected, stored, and useless: The lifecycle of most customer data (opens on the source site)
Twilio ·
You probably have more data than you know what to do with. The real problem is that the data is sitting in a system that doesn’t talk to the ones that need it.
Auth0 Agent Gateway: The Identity Control Plane for Customer-Facing AI (opens on the source site)
Auth0 ·
Learn how the Auth0 Agent Gateway Beta acts as a CIAM control plane to secure, authorize, and govern customer-facing AI agents across multi-tenant SaaS platforms.
Building EasyReply: How We Used Laravel to Unify Customer Support (opens on the source site)
Laravel ·
EasyReply pulls email, Slack, Instagram, and WhatsApp into one AI shared inbox, built on Laravel with Reverb, Inertia, React, and queues. The post Building EasyReply: How We Used Laravel to Unify Customer Support appeared first on Laravel News. Join the Laravel Newsletter to get Laravel articles like this directly in your inbox.
How Tailscale built a customer-facing model router on AI Gateway (opens on the source site)
Vercel ·
Copy link to headingTailscale on Vercel Hundreds of AI models shipped to customers in-product Model access granted and revoked by tailnet network identity Went from model routing prototype to paying customers in months Tailscale connects a company's laptops, servers, cloud instances, and personal devices into one private network called a tailnet. Remy Guercio, who leads product for Aperture by Tailscale, describes it simply: "It's basically like a VPC that can span any cloud, on-prem, your house, and your phone." Aperture takes that same idea and applies it to AI. Instead of giving every…
[Webinar] Elevating customer engagement with WhatsApp (opens on the source site)
Twilio ·
Stop losing critical messages in the noise. Discover how to deliver secure account verifications and operational updates via WhatsApp.
Build Persistent Customer Memory with Twilio Agent Connect and Conversation Intelligence (opens on the source site)
Twilio ·
Learn how to build an AI assistant with persistent customer memory using Twilio Agent Connect, Flex, and Conversational Intelligence.
What helping 1,000+ organizations taught this nonprofit leader about customer listening (opens on the source site)
Plenty of organizations encourage leaders to listen to their customers. Listen4Good teaches them how to make listening part of how they operate. Through coaching, proven feedback frameworks, and technology powered by SurveyMonkey, the nonprofit has helped more than 1,200 organizations build continuous feedback systems that strengthen trust, improve programs, and drive better decisions. If anyone knows the power of customer listening, it's Valerie Threlfall. As founder and executive director of Listen4Good, she's helped organizations replace assumptions with feedback, and seen firsthand that…
Customer Service Platforms Need Real-time Engagement (opens on the source site)
PubNub: ·
Person-centric CX fails when agents and AI lack a shared live timeline. Learn how to power customer engagement platforms with real-time engagement.
One in a Million Ways to Detect Customer Churn — Powered by Pure Metric Engineering (opens on the source site)
Photo by Deng Xiang on UnsplashOne in a Million Ways to Detect Customer Churn — Powered by Pure Metric EngineeringA real-world case study on building a Churn Intelligence Framework using revenue dynamics, structured KPI design, and behavioral transitions.😯 Wow, Churn Prediction sounds impressivePhoto by Ksenia Yakovleva on UnsplashUntil you realize that most ML models struggle in production. — Data fluctuates 🔢 — Features change 💱 — Stakeholders don’t trust black-box outputs ⬛Teams jump into feature engineering and classification algorithms, chasing accuracy scores — while the business…
Drive Product Success and Customer Trust With UX Strategy (opens on the source site)
Toptal ·
Even expert designers can underestimate the importance of a UX strategy. Discover the strategic components that turn design excellence into trust, performance, and value.
Estimating Incremental Lift in Customer Value (Delta CV) using Synthetic Control (opens on the source site)
Paypal ·
How we measure the impact of user actions and product adoptions at PayPalIn today’s competitive digital landscape, understanding user interactions with your products is essential for driving revenue and building lasting customer relationships. At PayPal, our Data Science teams use causal inference to evaluate the impact of key customer actions, such as adopting a new product or adding a credit card to their wallet, on engagement (measured by Transactions per Account, or TPA), revenue, and margin to help make data-driven strategic decisions.The direct profit from a product adoption or a user…
GenAI for customer support: Explore the Elastic Support Assistant (opens on the source site)
Elastic ·
We are excited to announce the launch of Elastic's Support Assistant. This blog takes you through a tour of our latest generative AI tool and some common scenarios where it can help with your own use of Elastic technology.
Enhancing Customer Engagement: Exploring Gupshup API Integration for Effective Messaging (opens on the source site)
IntroductionIn today’s world, effective communication plays an important role in the success of businesses and organizations. With the rise of mobile devices and messaging, businesses continue to find new ways to connect and interact with customers. Gupshup is an interactive platform that provides a powerful API that allows businesses to connect resources in their applications, websites or systems. In this blog, we will explore the advantages and steps of integrating the Gupshup API to better communicate with our customers.What is Gupshup API?The Gupshup API is a set of tools and resources…
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